Stand Up Paddleboarding in North Queensland’s Rainforest

Cancellation Policy

A minimum of 48 hours' notice is required to re-schedule or alter all or part of a reservation.

Any date and/or name change will incur a $20 administration fee.

We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.

Cancellation fees are as follows:

• 20% cancellation fee 96 hours or more before departure
• 50% cancellation fee within 96 hours and 48 hours before departure
• 100% cancellation fee within 48 hours before departure and for "No Show"

There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.

Operator Cancellations:

We reserve the right to cancel and fully refund or rescedule at anytime due to the bad wind, weather conditions, or unseen mechanical problems.

The skipper or the operations manager has the final call. For the safety of all our passenger, if the conditions are unsafe, we don’t go, most of the time we can try and reschedule or offer an alternate tour session or location.